Refund Policy

The Customer must inspect the Goods upon Delivery and notify Creative Outdoor Pots in writing within 24 hours of receiving the Goods if there are any evident defects, damages, shortages, or discrepancies from the description or quote.

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If the Customer fails to notify the Company in writing within 24 hours of Delivery regarding any issues as mentioned in clause 5.1, the Customer is deemed to have accepted that the Goods are not faulty and are in accordance with the Customer’s order.

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Creative Outdoor Pots does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and their exposure to elements, plants, soil, and water. "Fit for purpose" means that the pots (Goods) are suitable for their intended use, i.e., to hold soil for a plant. A pot (Goods) is still considered fit for purpose if it undergoes natural deterioration or discoluoration due to its use as a garden pot.

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In the event of a valid warranty claim, Creative Outdoor Pots (Company) is not liable for any costs incurred by the Customer as a result of removing and reinstalling faulty pots. For example, costs associated with removing soil, discarding the old pot, reinstalling a new pot, and reinstalling soil and plants are not covered.

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Any modifications or changes made to the pots (Goods) will automatically void all warranties. Examples of such modifications include, but are not limited to, filling or blocking drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.